Refund and Return Policy

Welcome to [SmallPleasures]!
We are committed to providing a discreet, secure, and satisfying shopping experience. Below is our updated Return & Refund Policy, designed to comply with relevant regulations and ensure clarity for our customers.

I. Return Policy

(I) Return Eligibility

• General Returns: You may request a return within 7 days of receiving your order if the product is unused, undamaged, and in its original, unopened packaging (including all tags and seals).
• Hygiene Exclusion: For privacy and hygiene reasons, opened sexual wellness products (even if unused) are non-returnable unless there is a verified quality defect.
• Custom Orders: Customized products (e.g., personalized sizes, engravings) are non-returnable unless a manufacturing defect is proven.

(II) Return Process

1. Contact Customer Service:
   • Email: Send a request to [admin@lovetosp.com] with the subject line: Return Request – [Your Order Number]. Include your name, order number, product name, and reason for return.
   • Phone: Call our discreet hotline at [+86 177 6644 0992] (available operating hours: 9:00 AM – 6:00 PM CST (Monday-Friday) / 23:00 – 08:00 Beijing Time (Tuesday-Saturday)) and follow prompts to speak with a representative.
2. Approval & Instructions:
   • We will respond within 1 business day to confirm approval and provide a return address (packaging will not display sensitive product names).
   • Securely package the item(s) and include a copy of your order confirmation.
3. Inspection:
   • Upon receipt, we will inspect the product within 3 business days. Returns that meet eligibility criteria will be processed promptly.

(III) Shipping Fees

• Quality-Related Returns: We will reimburse return shipping costs for defective items. Submit proof of postage, and we will refund the amount to your original payment method.
• Customer-Driven Returns: For returns due to personal preference (e.g., incorrect size, dislike), customers are responsible for shipping fees.

II. Refund Policy

(I) Refund Eligibility

• Refunds are issued for:
  • Approved returns that pass inspection.
  • Orders canceled due to out-of-stock or fulfillment errors on our end.

(II) Refund Method

• Funds will be returned to your original payment method:
  • Credit card refunds: Processed within 3-5 business days (bank processing times may vary).
  • PayPal/other digital wallets: Processed within 5-7 business days.
• If you do not receive your refund as expected, contact us with your order number for assistance.

(III) Refund Amount

• Full Returns: Refunds include the product price and eligible shipping fees (for quality-related returns).
• Partial Returns: Refunds are prorated based on the quantity returned (e.g., 2 out of 3 items returned = 2/3 of the total price).
• Gifts & Bundles: Free gifts must be returned with the main product; otherwise, the gift’s value will be deducted from the refund.

III. Privacy & Special Cases

• Discreet Processing: All returns are handled confidentially, with no sensitive language on packaging or documentation.
• Post-Return Period Support: If a quality issue arises after the return window, contact us for case-by-case solutions (e.g., repair, replacement).
• Promotional Orders: Returns for sale items follow the same policy, unless explicitly stated otherwise in the promotion’s terms.

IV. Contact Us

For questions about returns or refunds, please email [admin@lovetosp.com] or call [+86 177 6644 0992]. We prioritize customer privacy and aim to resolve issues within 24 hours.