Refund and Return Policy

Welcome to [LoveToSP.Com]:
We are committed to providing a discreet, secure, and satisfying shopping experience. Below is our return, exchange, and refund policy, designed to comply with relevant regulations and ensure clarity for our customers.

I. Scope of Application

This Return and Refund Policy applies to all adult products sold through the lovetosp.com website.

II. Return Conditions

1. Returns must be requested within 7 days of receiving the goods.
2. The product must remain in its original packaging, unopened, unused, and undamaged, with all accessories and gifts (if any) included, and should not affect resale.
3. For returns due to product quality issues, clear photos or videos and other supporting materials documenting the quality problems are required.

III. Exchange Conditions

1. If there are quality issues with the product, an exchange can be requested within 15 days of receiving the goods.
2. The exchanged product must be of the same model and specifications as the original product, and should be in its original packaging, with all accessories and gifts (if any) intact.

IV. Return and Exchange Process

1. Application: Please contact our customer service team via email at admin@lovetosp.com or by calling the customer service hotline +86-177-6644-0992. Explain the reason for the return or exchange and provide the order number, product information, and relevant supporting materials (if any).
2. Review: We will review your return or exchange application within 24 hours of receipt. If approved, we will notify you of the return address and relevant instructions; if not approved, we will also explain the specific reasons to you.
3. Return/Exchange: You must send the product to the designated address within 3 days after receiving the approval notice and keep the shipping tracking number. The return address is: Room 505, Unit 2, Building 15, No. 99 Zhengda Road, Qingjiangpu District, Huai’an City, Jiangsu Province, China. If you choose to exchange the product, we will ship the replacement product within 3 – 5 business days after receiving the returned product and confirming its condition.
4. Refund: For return applications, we will refund the corresponding amount via the original payment method within 3 – 5 business days after receiving the returned product and confirming that it meets the return conditions. The refund may take longer to arrive depending on the payment institution. Please be patient.

V. Situations Where Returns and Exchanges Are Not Applicable

1. Opened and used products cannot be returned or exchanged without reason due to personal hygiene concerns (except for quality issues).
2. Custom – made products cannot be returned or exchanged as they are made according to your specific requirements.
3. Products that exceed the specified return and exchange period.
4. Products damaged due to improper use, storage, or maintenance by the customer.

VI. Shipping Fee Policy

1. If the return or exchange is requested for personal reasons, the buyer shall bear the round – trip shipping fees.
2. If the return or exchange is due to product defects, damage, or other quality – related issues, the shipping fees will be borne by our website upon verification and confirmation. The buyer can pay the shipping fees in advance and keep the shipping invoice or receipt, and then contact customer service to apply for reimbursement after the return or exchange is completed.

VII. Notes

1. Please ensure that the returned product is well – packaged to prevent damage during shipping. If the product is damaged due to improper packaging, it may affect the refund or exchange process.
2. If you have any questions about the return and exchange policy or need further assistance, please feel free to contact our customer service team.

Sea of Glass Inc reserves the right to the final interpretation of this return and exchange policy and has the right to adjust and modify the policy according to actual circumstances. The modified policy will be announced on the website, and once announced, it will be deemed that you have understood and agreed to the relevant changes.